Email Importance Flags and their Impact on Ticket Priority
Suppose you’ve noticed that specific tickets are being created with a higher priority (such as Critical) even though your helpdesk’s default priority is set to Medium. In that case, this article explains why and how to manage it. How this works: When an email is sent with the "High Importance" flag enabled, the…
Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. Watch a Feature Walkthrough 📽: The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which t…
Manage Priorities
Priorities are used to indicate the importance/urgency of the ticket. These priorities can be customized according to your organizational conventions. Available on all subscription plans. Watch a Feature Walkthrough 📽: Add Priority * Navigate to Manage >> Priorities from the module switcher. Note : Only agents…
